eCaller.ai FAQ

Under 10 minutes: connect your store (Shopify, Qunvert, Google Sheets), complete onboarding (FAQ, shipping policy), and calls can start.

Voice and phrasing are designed to sound natural in a Moroccan context; the goal is clarity and fluency rather than a “robot” feel.

Moroccan darija (primary), French, and standard Arabic — including common fr/darija code-switching.

Shopify, Qunvert, and Google Sheets are available; YouCan and WooCommerce are on the roadmap. A REST API supports custom stacks.

Yes — it's the primary use case: confirm product/price/address and handle objections before shipping.

Yes — scenarios can escalate to your team (number or queue) based on your business rules.

Webhooks and a REST API to sync statuses, recordings, and metadata with your CRM or internal tools.

Data hosted in Morocco with alignment to Law 09-08 and CNDP expectations; recordings are accessible only to your organization.